Browsing All posts tagged under »airports«

Careering Out of Control

November 4, 2013


In a recent moment of inexplicable self-assurance, I blurted out my intention to run, simultaneously, for president of the United States and prime minister of Canada. It isn’t that I think I could do a better job than either of the two people currently occupying those positions. It’s that I no longer believe anyone could. […]

Arrivals and Departures

May 4, 2011


I didn’t bother to check the gas gauge. The tank was full. It had to be. Everybody knows that when you rent a car, you pick it up with a full tank and you return it the same way. Besides, there had been some confusion at the customer service counter. I’d paid for a compact […]

Dear Airlines

May 13, 2010


Do you really want to win back customers? Do you really want to alleviate air rage? Do you really want to make flying a more pleasant experience for passengers and crew? Then start communicating with the people who buy your tickets. When a flight is delayed, send a person out to the gate and tell […]