Browsing All posts tagged under »airlines«

By Jove, Where Am I?

September 24, 2010


In 2002, a couple from Great Britain wanted to travel to Sydney, Australia, but somehow found themselves in Sydney, Nova Scotia. That isn’t just on a completely different continent; it’s on the other side of the planet. In the travel business, it’s about as wrong as you can be. This was a peculiar story. Incredible, […]

Dear Airlines

May 13, 2010


Do you really want to win back customers? Do you really want to alleviate air rage? Do you really want to make flying a more pleasant experience for passengers and crew? Then start communicating with the people who buy your tickets. When a flight is delayed, send a person out to the gate and tell […]